Our Difference

A Commitment to Caring
Our companions are mature experienced homemakers, chosen because they have demonstrated a true commitment to caring for others.

At Home utilizes a client / companion matching process that has been refined over 20 years, that assists our Coordinators with matching companions to the specific client needs, personality and environment.

Consistency in care is important, so we make every effort that one companion is assigned

to a client allowing a bond to be built between the client and companion.

All companions are personally introduced before any services are started. Careful supervision and positive interaction with our Coordinator maintains the companion's professionalism and enthusiasm.

All companions are trained, insured, bonded, referenced checked along with an extensive background check performed by local law enforcement.

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A Commitment to Quality

Mobile Workforce Management System
In pursuit to providing the best quality of service to our clients, At Home utilizes a mobile workforce management system that proactively monitors all employees in the field on a real-time basis, providing immediate notification to management of all arrivals, departures or missed appointments. Through the use of Caller ID technology the management system provides accurate, detailed data that eliminates any chance of billing errors or fraud. The system also allows employees to enter specific activities performed, supplies used and mileage. At Home is the first to implement proactive management technology in Central New York and has raised the bar for others to follow.

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At Home Independent Living, Inc.